Power Outages and CEB Service Issues
Complaints about electricity blackouts and poor customer service from Ceylon Electricity Board, including inadequate support from call center staff. Posts express frustration with lack of assistance during power outages.
"Sir, what's your consumer code?" "THERE'S NO ELECTRICITY, HOW AM I SUPPOSED TO READ IT?" Meanwhile the CEB call center is probably operating on a single candle and a motivational poster that says "We're doing our best" — which, let's be honest, is doing a lot of heavy lifting.
Midnight power outage and zero help from the CEB call center. How are citizens expected to get assistance when hotline staff just ask for code numbers rather than resolving the blackout? Shame on the Electricity Board and for such poor service. #SriLanka @anuradisanayake